Shipping & Delivery

Your artwork is carefully packaged and delivered with care

Free UK Delivery

On all orders over £25

UK Delivery

Standard Delivery (2-3 Business Days)

FREE on orders over £25

£4.95 for orders under £25

Express Delivery (Next Day)

£9.95 for all orders

Orders placed before 2pm Monday-Friday will be dispatched same day

UK Regions Covered:

England
Scotland
Wales
Northern Ireland

International Delivery

Europe (5-7 Business Days)

From £12.95 depending on size and weight

Covers EU countries, Norway, Switzerland

Rest of World (7-14 Business Days)

From £18.95 depending on destination, size, and weight

Includes USA, Canada, Australia, Asia, and more

Important: International customers are responsible for any customs duties or import taxes in their country. These are not included in the shipping price.

Packaging & Protection

Your artwork is precious to me, and I take great care in packaging to ensure it arrives in perfect condition:

Original Paintings

Protected with acid-free tissue paper, rigid cardboard backing, and moisture-resistant outer packaging

Framed Artworks

Wrapped in bubble wrap, corner protectors, and sturdy box with fragile stickers

Prints

Rolled in acid-free tissue, placed in rigid postal tube with protective end caps

Certificate of Authenticity

All original artworks include a signed certificate in a protective sleeve

Tracking & Insurance

Tracked Delivery: All orders are sent via tracked courier so you can monitor your delivery

Fully Insured: Every artwork is insured during transit up to its full purchase value

Email Updates: You'll receive dispatch confirmation and tracking information by email

Signature Required: For high-value items, signature on delivery is required for security

Processing Times

In-Stock Artworks

Dispatched within 1-2 business days of order confirmation

Made-to-Order Prints

Typically 3-5 business days for professional printing and quality checking before dispatch

Commission Work

Current lead time: 4-6 weeks (discussed individually)

Returns & Damaged Items

14-Day Returns Policy

If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund.

  • Artwork must be in original condition with all packaging
  • Contact me first via contact form or email
  • Return shipping costs are buyer's responsibility (unless item is faulty)
  • Commission pieces cannot be returned (discussed before work begins)

Damaged or Lost in Transit?

While extremely rare due to my careful packaging, if your artwork arrives damaged or goes missing:

  1. 1. Contact me immediately with photos (if damaged)
  2. 2. I'll arrange a replacement or full refund
  3. 3. No quibble, no hassle – I want you to be happy!

Email: simon_stephens1978@icloud.com

Frequently Asked Questions

Can I collect my artwork in person?

Absolutely! I'm based in Carshalton, South London. Contact me to arrange a convenient time. You'll save on shipping costs!

Do you ship to PO boxes?

For high-value original artworks, I require a street address for tracked, insured delivery. Prints can be sent to PO boxes.

Can I send artwork as a gift?

Yes! Just add a note during checkout or email me, and I'll include a gift message and send to a different address.

What if I need urgent delivery?

Contact me before ordering. I can often accommodate rush orders with next-day dispatch (subject to availability).

Still have questions about shipping?

Get in Touch