Your peace of mind matters. Clear, simple return rights.
Under UK Consumer Contracts Regulations, you have 14 days to change your mind about your purchase of original artworks. No questions asked, full refund guaranteed.
Your cooling-off period starts the day you receive your artwork. You have until midnight 14 days later to notify us if you'd like to return it.
You can return any original watercolour painting within 14 days for a full refund.
Prints and merchandise are non-returnable unless damaged or defective.
Custom commissions are non-returnable and non-refundable once completed and approved.
Email simon_stephens1978@icloud.com within 14 days of receiving your artwork. Include your order number.
Use the original packaging if possible. Artwork must be returned in the condition you received it (undamaged, unframed, clean). Keep the certificate of authenticity.
Send to: 9a Stanley Road, Sutton, SM2 6TB, United Kingdom
Use tracked shipping and insure for the artwork's value. You're responsible for return shipping costs (unless the item is faulty).
Once I receive and inspect the artwork (usually within 2-3 days), I'll process your refund within 7-10 business days to your original payment method.
If your artwork arrives damaged or is defective, I'll make it right immediately – at no cost to you.
All artwork is fully insured during transit. You'll never be out of pocket if something goes wrong in delivery.
Most refunds are processed within 7-10 business days total. You'll receive an email confirmation once the refund is issued.
I'm here to help. If you're unsure about anything or need to arrange a return, just get in touch.
© 2026 Simon Robin Stephens Art. All rights reserved.
All artwork, images, and content are protected by copyright law.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited.